Privacy Policy

At Emesé Medical, Skin and Laser, your privacy is important to us. We are committed to safeguarding your personal and medical information and ensuring it is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Information We Collect

We may collect personal and health-related information including:

  • Your full name, date of birth, and basic contact details

  • Medical history and relevant health conditions

  • Treatment details, including progress notes and outcomes

  • Photos used for clinical reference or treatment tracking

  • Billing and payment information

  • Any other information required to provide safe and effective care

2. How We Collect Information

Information may be collected through:

  • In-person consultations and treatments

  • Online bookings, forms, or surveys

  • Phone calls, emails, and direct communication

  • Medical records, treatment notes, and consent forms

3. Why We Collect Your Information

We collect and use your information to:

  • Provide tailored medical and aesthetic treatments

  • Maintain accurate and up-to-date client records

  • Communicate with you regarding appointments and care

  • Process payments and manage clinic operations

  • Comply with any legal, regulatory, or insurance obligations

4. Storage and Security

All personal and medical information is stored securely, whether in digital or physical form. We use password-protected systems, secure cloud-based storage, and locked file storage where necessary. Access is restricted to authorised team members only.

5. Disclosure of Information

Your personal information will not be shared without your consent, except where:

  • Required by law

  • Necessary to prevent a serious risk to your health or safety

  • Referred to another healthcare provider with your permission

6. Access and Correction

You are entitled to request access to your personal information and to ask for it to be corrected if it is inaccurate or out of date. Please contact us directly if you would like to make a request.

7. Marketing Communications

From time to time, Emesé Medical, Skin and Laser may send updates about treatments, offers, or clinic news. You can unsubscribe from these communications at any time by following the opt-out instructions provided.

8. Policy Updates

This policy may be updated from time to time. The latest version will always be available at our clinic and on our website.

9. Contact Us

If you have any questions, concerns, or complaints about how your information is handled, please contact us:

Emesé Medical, Skin and Laser

Email: admin@emesemedical.com

Phone: 99658100

Address: 361 Marine Terrace, West End 6530